Results 120,388

graduates from Generation globally since 2015

Graduate well-being 73%

working within 90 days after programme completion globally

Durability 58%

of employed alumni earning a living wage 2-5 years after graduation globally

JOIN OUR 7 WEEK PROGRAMME TO JUMP-START YOUR CAREER IN DIGITAL CUSTOMER SERVICE

In our comprehensive Digital Customer Service programme, you will embark on a transformative journey to cultivate the essential skills needed to excel in the dynamic role of a Digital Customer Service Agent. Through a combination of interactive training sessions, real-world simulations, and practical case studies, you will acquire the expertise to deliver exceptional customer service, effectively handle customer inquiries and concerns, and build strong relationships with clients. Prepare yourself to become a valued asset in the realm of customer service as you hone your skills and unlock your full potential as a Digital Customer Service Agent.

Additionally, we will provide you with access to secure an in-office job or support you with freelance remote work opportunities.

At the moment this programme is being offered only for applicants living in the Greater Accra area. New regions will be available in 2024 – stay tuned!

 

Programme Length

7 weeks

Monday to Friday, 9am-5pm
100% online realtime classes
with remote online activities, delivered as a group online or independently working in your own time.

Seats are limited, the earlier you apply, higher are your chances of being selected!

Mastercard Foundation (In Partnership with) Logo
Apply Now!

Participating is very easy

  1. 1

    Sign up for the program

    Start your process and answer a few questions so we can get to know you better and understand your availability and interest in the program.
    Apply Now!

  2. 2

    Complete tests

    Take tests that will assess your logic and language level and help us to know if you have the basic competence required in the program.

  3. 3

    interview

    Participate in an interview to explore your motivations, emotions, doubts and understand how this program can have a positive impact on your life.

Requirements

  • Be 18-35 years old
  • Living in the Greater Accra area
  • A degree from a university, college, vocational institutes or technical training including certifications from Cisco (Cisco Certification, Cisco Networking Academy Badge or Course Certificate of Completion)
  • Language Proficiency: B2 level proficiency in English language
  • Available for at least 8 hours a day for online learning
  • Open to work in day and night shifts

Partners

  • MEST Logo
  • Blossom Academy Logo
  • Cisco Net Academy Logo

What is Digital Customer Service?

A Digital Customer Service Agent directs and helps customers online to solve the problems they encounter. Straddling customer service and solving first-level technical incidents, this job offers the opportunity to start a career in digital with little or no experience in this sector. This job can be done in all types of companies: large groups, SMEs, and startups!

Skills Earned

Technical Skills

We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you will go through:

  • Introduction to the digital customer service agent role and professional expectations
  • Identifying and resolving customer issues
  • Proper etiquette while interacting with customers
  • Strategies to retain knowledge of companies’ product
  • Carrying out multiple tasks at the same time while maintaining expected quality of work
  • Typing drills to increase words typed per minute
  • How to deploy sales tactics to close a sale
  • How to identify stress and use stress reduction techniques to stay calm in high pressure situations

Behaviour & Mindsets

In every job, there are key skills that will help you be successful. We'll help you acquire the following skills:

  • Growth Mindset: patience when resolving customer complaints and problems, determination to overcome challenges
  • Persistence: Not giving up in the face of challenges (eg. meeting targets)
  • Personal Responsibility: Taking ownership and meeting commitments without making excuses
  • Service Orientation: Identifying customer needs in order to deliver a great customer experience

How we prepare you

In a world full of job training programmes, Generation takes a different approach to help you succeed. Generation instructors and mentors get to know each student and are there with resources, tools, and information if a student encounters a barrier.

Coaching

The instructors and mentors at Generation aren't just teachers, they're coaches who stand by their students through successes and challenges.

Resume Building

The right resume can open the door to new career opportunities. Generation students learn how to create a resume that showcases their skills and experiences.

Interview rehearsal

By conducting mock interviews, then providing real-time feedback and coaching, the Generation team ensures that all graduates feel confident and prepared to interview.

Ongoing support

After graduation, mentors and instructors continue to check in with alums, providing support with the job search and advice for continued success.

Ongoing benefits of Generation

A Trusted Network

Continued contact with the Generation graduate network

Events

Events and workshops to help you keep growing

Give Back

Become a mentor to help others

Support

Troubleshoot your job challenges

Vimeo Generic Thumbnail
Featured Video

Alumni Series – Lawrencia Appiah